Back to 1Pass Users
Login and registration
Effective since last update Jul 19, 2023
By 1Pass support team
How do I create a new account?
To create a new account, follow these simple steps:
- Download our mobile app
- Enter your mobile number
- Verify your mobile number to complete the process
- Complete your profile by entering your name, gender, and email
What information is required to register?
To register successfully, we require the following information:
- Phone number: We use this for verification purposes
- Full Name: This helps us address you correctly
- Email Address: We use this for account-related communication
- Gender: This information helps us recommend the best gyms for you
Can I use my social media accounts to sign up?
No, we do not offer the option to sign up using social media accounts. To create an account, please follow the standard registration process outlined in our previous response.
I didn't receive the verification code. What should I do?
- Wait and Resend: If you still haven't received the verification code after the initial attempt, wait for about 30 seconds before clicking the 'Resend Code' button. There might be a slight delay in the delivery of the code. Clicking 'Resend Code' multiple times in quick succession may cause delays in receiving the codes.
- Check Spam/Junk Folders: Sometimes, verification code sent via emails too but may end up in the spam or junk folders of your email or phone. Please check those folders to ensure the code hasn't been mistakenly filtered.
- Verify with Code Only: If you haven't provided an email or a correct email during registration, or if we don't have your email on record, you can still verify your account using the verification code sent to your mobile number. Ensure you enter the correct phone number associated with your account.
- Contact Support: In case you have attempted to receive the verification code through both email and mobile, and you still haven't received any codes, please contact our support team. Our support team will assist you in the verification process manually and help you log into your account.
Why do I need to verify my email address?
- Check your spam or junk folder: Sometimes, the email may have been filtered there
- Wait a few minutes: Occasionally, there might be a slight delay in email delivery
- Request a new verification email: If you still don't receive it, you can request another one from the login page
- Ensure the correct email address: Double-check that you entered the correct email during registration
- Contact our support team: If the issue persists, reach out to our support team for further assistance
Can I access my account from multiple devices simultaneously?
No, you cannot access your account from multiple devices simultaneously. Our system allows only one active session at a time. If you log in from a different device while already logged in elsewhere, it will automatically log you out from the previous session for security reasons, and will be prevented for 30 days to be able to switch to the other device.
How can I deactivate or delete my account permanently?
- Log in to your account
- Go to the 'Account Settings' or 'Profile' section
- Look for the 'Deactivate Account' or 'Delete Account' option
- Follow the on-screen instructions to confirm your decision
What happens to my data after deletion?
If you decide to delete your account permanently, all your personal data will be removed from our system, and it cannot be recovered
Is my personal information safe with you?